Shipping policy

Free shipping over $25

Order processing & delivery

  • Processing time: 2 business days

  • Delivery time (accessories): 7–10 days

  • Shipping is free for most countries; a fee may apply to a few locations – we’ll inform you in advance.

Tracking

You’ll receive a tracking number by email. Track here:
forumade.com/pages/track-order or 17track.net

Logistics flow

  1. Warehouse → distribution center

  2. Sorting & export customs

  3. Air transport

  4. Import customs

  5. Final delivery by local courier (e.g., USPS in the US)
    Total: 7–10 days

USPS (USA ONLY)

  • Tracking activates within 10 business days after handover at Los Angeles Gateway (LAX).

  • After customs clearance, USPS delivers in 3–5 business days.

  • Our team proactively monitors: if no update by day 12, we escalate and email you upon USPS scan.

  • This upgraded network brings faster transit, better customs efficiency, and fewer inspections.

For urgent help: service@forumade.com

ORDERS & PAYMENT

  • Confirmation: You’ll receive an email with order details after checkout.

  • Order changes: Allowed until 11:00 PM (PDT, GMT-7) on the same day of purchase. Email service@forumade.com.

  • Security: Our site uses SSL encryption and AES-256 for all credit card data, processed through a secure payment gateway.

For any questions, contact us at service@forumade.com.